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Virtual receptionists offer a higher degree of flexibility and scalability. As your practice grows or patient volume fluctuates, you can easily scale up or down the services of your virtual receptionist. A virtual receptionist, also known as a virtual assistant receptionist, operates remotely and offers customer service and administrative support through digital means. Whether answering calls, scheduling appointments, managing emails, processing billing, or assisting with data entry, these professionals perform a wide range of tasks to ensure smooth business operations. The quality of service can be excellent in both cases, but the decision may hinge on what you prioritize. You might favor in-house staff if you value the personal touch, immediate physical availability, and direct oversight.
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