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Our Medical receptionists receive ongoing empathy and communication training to provide professional, dependable assistance to patients around the clock. Our compassionate team members also utilize active listening and problem-solving skills to address sensitive patient cases. Customized call-handling protocols provide personalized support for unique practice needs and styles. We streamline workflows by efficiently conducting patient intake, updating records in real-time, proactively scheduling appointments based on availability, processing refills with urgency, resolving billing questions, and more. With regular HIPAA education, evolving training as regulations shift, and extensive auditing control procedures, we proactively safeguard protected health information.
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